Frequently Asked Questions

How can I get a custom quote?

Send us a email at, click on the contact us tab or try our Live Chat in the upper right hand corner.

When preparing press-ready files, what size should I create my file?

Create your press-ready digital files to either the trim size (if it does not bleed) or to the bleed size (by adding 1/16"' beyond the trim on each edge).

What is the required bleed?

Our bleed is 0.0625" or 1/16'. All products available are listed at their trim size. You should create your document to allow 1/6" beyond the trim on each edge. Example: A job with a trim size of 8-1/2"x11" with bleeds would need a document size of 8-5/8"x11-1/8".

How do I prepare files for trim?

Simply add 0.0625” (or 1/16”) to each edge of document. Example: a 4”x6” would have a bleed size of 4.125”x6.125”.

What file type is preferred?

A Hi resolution PDF is the preferred format assuming it is set with bleeds. We are also able to accept the native file as long as all fonts and links have been supplied. We support all Mac & PC: Adobe, Quark & Microsoft files. Make sure solids of Black are set to rich black.

What is Rich Black?

Rich black is the mixture of solid black with the other CMYK colors, resulting in a darker tone than black ink alone generates in a printing process. The colored ink under the black ink makes a "richer" result. If you have solid areas of black please use 55C, 50M, 47Y, and 100K. Do not use a rich black color for type, except when the type is of exceptionally large size.

Can I cancel or change my order?

We will be happy to help you cancel your order prior to Production. However, with our quick turn around time most orders are not able to cancelled. In order to see if your order may be cancelled please contact our Customer Service at

What is your return policy?

Since each order is unique to each customer, it has no re-sale value, therefore All Sales Are Final. If we verify that we made an error on our end, we will reprint the order. No Refunds or Credit.

Have more questions? Give one of our Print Specialists a call 1-800-881-9212.